The Challenges of Delivering Citizen-Centric Services is a FutureGov Research whitepaper, sponsored by TIBCO Software Inc.
In this study, a total of 110 Hong Kong and Singaporean civil-service IT managers were surveyed regarding the volume of requests for information, the extent to which their agencies shared information with others, the use of workflow-automation software, the features that their governmental organizations and agencies relied on, and the future direction of information sharing and interconnectivity in relation to serving the public. Global trends around information sharing are leading toward increased workflow connectivity.
Similar to the multinational enterprise that needs to work across plants or international borders, so too are governmental organizations and agencies (GOAs) finding that they must better share information and resources across departments and ministries. Although Information sharing between GOAs and departments in developed nations is generally well managed, the expected increase in the variety of information being shared is already raising concerns. Moreover, the growing automation seen at the first point of contact, where the public meets the government, coupled with the expanding channels of communication increasingly available, means the volume and variety of transactions coming through the governmental organization is bound to rise.
Download this report and learn more about the interesting findings. 