Duration: 1 Hour
Presenters:
Adrian Fong, Information Services Manager, iiNet
Vince Cotte, Director of Product Marketing, APJ, TIBCO Software Inc.
In this webinar, you will learn how to deliver a personalized, event-based and context-sensitive customer experience that moves beyond the device, network and plan.
Adapting in real-time to a subscriber’s location, business environment and demographic group creates a more meaningful relationship - but how can this be achieved?
Attend this live online event and learn the 3 steps service providers must follow to enhance the customer experience:
- Connect service-enabled legacy systems
- Develop an end-to-end automated provisioning platform
- Improve QoS and take advantage of real time cross selling opportunities
Adrian Fong, Information Services Manager for iiNet, will present what Australia's second largest DSL Internet Service Provider (ISP) has learned while taking this very journey.
